Effective Date: 01-07-2023

Thank you for shopping at CSR Retail. We appreciate your business and want to ensure your shopping experience is hassle-free and enjoyable. Please read our Return and Refund Policy carefully before making a purchase. By shopping with us, you agree to the terms outlined below.

1. Returns

We understand that occasionally, you may need to return an item. To be eligible for a return, please ensure that:

1.1. Eligible Items:

  • The item is in its original condition, including all tags, labels, and packaging.
  • The item has not been worn, washed, altered, or damaged in any way.

1.2. Timeframe:

  • You must initiate the return process within 48 hours of receiving your order.

1.3. Non-Eligible Items:

  • Some items are non-returnable for hygiene reasons, such as underwear and swimwear, unless they are unopened and unused.

2. How to Initiate a Return

  • To initiate a return, please follow these steps:

2.1. Contact Customer Support:

  • Reach out to our customer support team at [email protected] to request a Return Authorization (RA) number.

2.2. Packaging:

  • Securely pack the item(s) you wish to return, along with a copy of your order confirmation or packing slip.

2.3. Shipping:

  • Ship the package to the address provided with your RA number.
  • You are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds

  • Upon receiving and inspecting your returned item(s), we will process your refund. Please note:

3.1. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • It may take 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

3.2. Restocking Fee:

  • We reserve the right to charge a restocking fee for items returned in a condition that does not meet our return criteria.

4. Exchange Policy

  • At this time, we do not offer direct exchanges. If you need a different size, colour, or product, please return the item(s) following our return policy and place a new order.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will arrange for a replacement or refund.

6. Final Sale Items

  • Some items may be marked as “Final Sale” and are non-returnable.

7. Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at [email protected]

CSR Retail reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes. Your continued use of our website and services after any modifications signify your acceptance of these changes.

Thank you for choosing CSR Retail. We appreciate your trust in us.